Refund policy

Returns & Exchanges

We do accept returns and exchanges as long as we are contacted within 15 days of receiving the ring, and the ring arrives in perfect condition.

Custom Rings: If your ring is custom you will have the option to receive 100% store credit OR a 40% refund.
*Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes brand new ring designs that we worked with the client to create.

**Please note that our mine stones are considered custom, but all sales are final and we will not offer refunds or exchanges for those stones or rings.**

Non-Custom Rings: If your ring is not custom, meaning you purchased it exactly as it's seen in our listing photos, you can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring for one that has a higher value than what you originally paid we will provide you with a store credit which can used to purchase the new ring. The price difference will be paid at checkout.

In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email.

*Please note that services purchased, such as custom engravings, materials processing fees, etc. will not be refunded or credited. Shipping charges will also not be refunded or credited.
*We will not provide a return shipping label. The customer is responsible for shipping charges to return the ring.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
*You may not return more than 1 ring within a 6-month time frame.
*Returns are only valid for the original, unaltered ring. If the ring has been altered in any way (including if it was resized) it is not eligible for the return for a refund.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit.